When will my order be delivered?

Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 5.00 p.m.) are usually initialized in the same day and the delivery is carried out in timeframes depending on the destination country. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.

What are the delivery times and costs?

Following is a table illustrating the delivery times and costs for standard and express deliveries:

Area

Standard Shipping

Express Shipping

Working Days

Cost

Working Days

Cost

Afghanistan

 

 

10 - 11

55.00 $

Albania

 

 

5 - 6

20.00 €

Algeria

 

 

10 - 11

55.00 $

American Samoa

 

 

10 - 11

55.00 $

Andorra

 

 

3 - 4

20.00 €

Angola

 

 

10 - 11

55.00 $

Anguilla

 

 

7 - 8

42.00 $

Antarctica

 

 

10 - 11

55.00 $

Antigua and Barbuda

 

 

7 - 8

42.00 $

Argentina

 

 

7 - 8

42.00 $

Armenia

 

 

10 - 11

55.00 $

Aruba

 

 

7 - 8

42.00 $

Australia

 

 

7 - 8

42.00 $

Austria

6 - 7

10.00 €

3 - 4

17.00 €

Azerbaijan

 

 

10 - 11

55.00 $

Bahrain

 

 

10 - 11

55.00 $

Bangladesh

 

 

7 - 8

42.00 $

Barbados

 

 

7 - 8

42.00 $

Belarus

 

 

5 - 6

28.00 $

Belgium

6 - 7

10.00 €

3 - 4

17.00 €

Belize

 

 

7 - 8

42.00 $

Benin

 

 

10 - 11

55.00 $

Bermuda

 

 

7 - 8

42.00 $

Bhutan

 

 

10 - 11

55.00 $

Bolivia

 

 

7 - 8

42.00 $

Bosnia and Herzegovina

 

 

5 - 6

20.00 €

Botswana

 

 

10 - 11

55.00 $

Bouvet Island

 

 

10 - 11

55.00 $

Brazil

 

 

7 - 8

42.00 $

British Indian Ocean Territory

 

 

10 - 11

55.00 $

British Virgin Islands

 

 

7 - 8

42.00 $

Brunei

 

 

7 - 8

42.00 $

Bulgaria

6 - 7

10.00 €

3 - 4

20.00 €

Burundi

 

 

10 - 11

55.00 $

Cambodia

 

 

10 - 11

55.00 $

Cameroon

 

 

10 - 11

55.00 $

Canada

 

 

10 - 11

55.00 $

Cape Verde

 

 

10 - 11

55.00 $

Cayman Islands

 

 

7 - 8

42.00 $

Central African Republic

 

 

10 - 11

55.00 $

Chad

 

 

10 - 11

55.00 $

Chile

 

 

7 - 8

42.00 $

China

 

 

7 - 8

42.00 $

Christmas Island

 

 

10 - 11

55.00 $

Cocos (Keeling) Islands

 

 

10 - 11

55.00 $

Colombia

 

 

7 - 8

42.00 $

Comoros

 

 

10 - 11

55.00 $

Congo

 

 

10 - 11

55.00 $

Cook Islands

 

 

10 - 11

55.00 $

Costa Rica

 

 

10 - 11

55.00 $

Côte d'Ivoire

 

 

10 - 11

55.00 $

Croatia

6 - 7

10.00 €

3 - 4

20.00 €

Cyprus

6 - 7

10.00 €

3 - 4

20.00 €

Czech Republic

6 - 7

10.00 €

3 - 4

20.00 €

Democratic Republic of the Congo

 

 

10 - 11

55.00 $

Denmark

6 - 7

10.00 €

3 - 4

17.00 €

Djibouti

 

 

10 - 11

55.00 $

Dominica

 

 

7 - 8

42.00 $

Dominican Republic

 

 

7 - 8

42.00 $

East Timor

 

 

10 - 11

55.00 $

Ecuador

 

 

7 - 8

42.00 $

Egypt

 

 

7 - 8

42.00 $

El Salvador

 

 

7 - 8

42.00 $

Equatorial Guinea

 

 

10 - 11

55.00 $

Eritrea

 

 

10 - 11

55.00 $

Estonia

6 - 7

14.00 $

3 - 4

28.00 $

Ethiopia

 

 

10 - 11

55.00 $

Faeroe Islands

 

 

5 - 6

28.00 $

Falkland Islands

 

 

10 - 11

55.00 $

Fiji

 

 

7 - 8

42.00 $

Finland

6 - 7

10.00 €

3 - 4

17.00 €

Former Yugoslav Republic of Macedonia

 

 

5 - 6

28.00 $

France

6 - 7

10.00 €

3 - 4

17.00 €

French Guiana

 

 

7 - 8

42.00 $

French Polynesia

 

 

7 - 8

42.00 $

Gabon

 

 

10 - 11

55.00 $

Georgia

 

 

10 - 11

55.00 $

Germany

6 - 7

10.00 €

3 - 4

17.00 €

Ghana

 

 

10 - 11

55.00 $

Greece

6 - 7

10.00 €

3 - 4

17.00 €

Greenland

 

 

7 - 8

42.00 $

Grenada

 

 

7 - 8

42.00 $

Guadeloupe

 

 

7 - 8

42.00 $

Guam

 

 

7 - 8

42.00 $

Guatemala

 

 

7 - 8

42.00 $

Guinea

 

 

10 - 11

55.00 $

Guinea-Bissau

 

 

10 - 11

55.00 $

Guyana

 

 

7 - 8

42.00 $

Haiti

 

 

7 - 8

42.00 $

Heard Island and McDonald Islands

 

 

10 - 11

55.00 $

Honduras

 

 

7 - 8

42.00 $

Hong Kong

 

 

7 - 8

42.00 $

Hungary

6 - 7

10.00 €

3 - 4

20.00 €

Iceland

 

 

5 - 6

20.00 €

India

 

 

10 - 11

55.00 $

Indonesia

 

 

7 - 8

42.00 $

Iraq

 

 

10 - 11

55.00 $

Ireland

6 - 7

10.00 €

10 - 11

55.00 €

Israel

 

 

10 - 11

55.00 $

Italy

3 - 4

7.00 €

 

 

Jamaica

 

 

7 - 8

42.00 $

Japan

 

 

7 - 8

42.00 $

Jordan

 

 

10 - 11

55.00 $

Kazakhstan

 

 

10 - 11

55.00 $

Kenya

 

 

10 - 11

55.00 $

Kiribati

 

 

10 - 11

55.00 $

Kuwait

 

 

7 - 8

42.00 $

Kyrgyzstan

 

 

10 - 11

55.00 $

Laos

 

 

10 - 11

55.00 $

Latvia

6 - 7

14.00 $

3 - 4

28.00 $

Lebanon

 

 

10 - 11

55.00 $

Lesotho

 

 

10 - 11

55.00 $

Liberia

 

 

10 - 11

55.00 $

Libya

 

 

10 - 11

55.00 $

Liechtenstein

6 - 7

16.00 CHF

3 - 4

24.00 CHF

Lithuania

6 - 7

14.00 $

3 - 4

28.00 $

Luxembourg

6 - 7

10.00 €

3 - 4

17.00 €

Macau

 

 

7 - 8

42.00 $

Madagascar

 

 

10 - 11

55.00 $

Malawi

 

 

10 - 11

55.00 $

Malaysia

 

 

7 - 8

42.00 $

Maldives

 

 

7 - 8

42.00 $

Mali

 

 

10 - 11

55.00 $

Malta

 

 

3 - 4

17.00 €

Marshall Islands

 

 

10 - 11

55.00 $

Martinique

 

 

7 - 8

42.00 $

Mauritania

 

 

10 - 11

55.00 $

Mauritius

 

 

10 - 11

55.00 $

Mayotte

 

 

10 - 11

55.00 $

Mexico

 

 

7 - 8

42.00 $

Moldova

 

 

5 - 6

28.00 $

Monaco

6 - 7

10.00 €

10 - 11

17.00 €

Mongolia

 

 

10 - 11

55.00 $

Montserrat

 

 

7 - 8

42.00 $

Morocco

 

 

10 - 11

55.00 $

Mozambique

 

 

10 - 11

55.00 $

Myanmar

 

 

10 - 11

55.00 $

Namibia

 

 

10 - 11

55.00 $

Nauru

 

 

10 - 11

55.00 $

Nepal

 

 

10 - 11

55.00 $

Netherlands

6 - 7

10.00 €

3 - 4

17.00 €

New Caledonia

 

 

7 - 8

42.00 $

New Zealand

 

 

7 - 8

42.00 $

Nicaragua

 

 

10 - 11

55.00 $

Niger

 

 

10 - 11

55.00 $

Nigeria

 

 

10 - 11

55.00 $

Niue

 

 

10 - 11

55.00 $

Norfolk Island

 

 

10 - 11

55.00 $

Northern Marianas

 

 

10 - 11

55.00 $

Norway

6 - 7

13.00 €

3 - 4

20.00 €

Oman

 

 

7 - 8

42.00 $

Pakistan

 

 

7 - 8

42.00 $

Palau

 

 

7 - 8

42.00 $

Panama

 

 

7 - 8

42.00 $

Papua New Guinea

 

 

10 - 11

55.00 $

Paraguay

 

 

7 - 8

42.00 $

Peru

 

 

7 - 8

42.00 $

Philippines

 

 

7 - 8

42.00 $

Poland

6 - 7

10.00 €

3 - 4

20.00 €

Portugal

6 - 7

10.00 €

3 - 4

17.00 €

Puerto Rico

 

 

7 - 8

42.00 $

Qatar

 

 

7 - 8

42.00 $

Réunion

 

 

10 - 11

55.00 $

Romania

6 - 7

10.00 €

3 - 4

20.00 €

Rwanda

 

 

10 - 11

55.00 $

Saint Helena

 

 

10 - 11

55.00 $

Saint Kitts and Nevis

 

 

10 - 11

55.00 $

Saint Lucia

 

 

10 - 11

55.00 $

Saint Pierre and Miquelon

 

 

10 - 11

55.00 $

Saint Vincent and the Grenadines

 

 

10 - 11

55.00 $

Samoa

 

 

7 - 8

42.00 $

San Marino

3 - 4

7.00 €

 

 

São Tomé and Príncipe

 

 

10 - 11

55.00 $

Saudi Arabia

 

 

7 - 8

42.00 $

Senegal

 

 

10 - 11

55.00 $

Seychelles

 

 

10 - 11

55.00 $

Sierra Leone

 

 

10 - 11

55.00 $

Singapore

 

 

7 - 8

42.00 $

Slovakia

6 - 7

10.00 €

3 - 4

20.00 €

Slovenia

6 - 7

10.00 €

3 - 4

20.00 €

Solomon Islands

 

 

10 - 11

55.00 $

Somalia

 

 

10 - 11

55.00 $

South Africa

 

 

7 - 8

42.00 $

South Georgia and the South Sandwich Islands

 

 

10 - 11

55.00 $

South Korea

 

 

10 - 11

55.00 $

Spain

6 - 7

10.00 €

3 - 4

17.00 €

Sri Lanka

 

 

7 - 8

42.00 $

Sudan

 

 

10 - 11

55.00 $

Suriname

 

 

10 - 11

55.00 $

Svalbard and Jan Mayen

 

 

10 - 11

55.00 $

Swaziland

 

 

10 - 11

55.00 $

Sweden

6 - 7

10.00 €

3 - 4

17.00 €

Switzerland

6 - 7

16.00 CHF

3 - 4

24.00 CHF

Taiwan

 

 

7 - 8

42.00 $

Tajikistan

 

 

10 - 11

55.00 $

Tanzania

 

 

10 - 11

55.00 $

Thailand

 

 

7 - 8

42.00 $

The Bahamas

 

 

7 - 8

42.00 $

The Gambia

 

 

10 - 11

55.00 $

Togo

 

 

10 - 11

55.00 $

Tokelau

 

 

10 - 11

55.00 $

Tonga

 

 

10 - 11

55.00 $

Trinidad and Tobago

 

 

10 - 11

55.00 $

Tunisia

 

 

10 - 11

55.00 $

Turkey

 

 

10 - 11

55.00 $

Turkmenistan

 

 

10 - 11

55.00 $

Turks and Caicos Islands

 

 

10 - 11

55.00 $

Tuvalu

 

 

10 - 11

55.00 $

Uganda

 

 

10 - 11

55.00 $

Ukraine

 

 

5 - 6

20.00 €

United Arab Emirates

 

 

7 - 8

42.00 $

United Kingdom

6 - 7

11.00 £

3 - 4

17.00 £

United States

 

 

5 - 6

35.00 $

Uruguay

 

 

10 - 11

55.00 $

US Virgin Islands

 

 

10 - 11

55.00 $

Uzbekistan

 

 

10 - 11

55.00 $

Vanuatu

 

 

10 - 11

55.00 $

Vatican City

3 - 4

7.00 €

 

 

Venezuela

 

 

7 - 8

42.00 $

Vietnam

 

 

10 - 11

55.00 $

Wallis and Futuna

 

 

10 - 11

55.00 $

Yemen

 

 

10 - 11

55.00 $

Zambia

 

 

10 - 11

55.00 $

Zimbabwe

 

 

10 - 11

55.00 $

All promotions will be indicated on the homepage of the www.masons.it website.


Does the order date differ from the shipment date?

The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.

What are the destinations where it is not possible to make deliveries?

www.masons.it ships to all countries in the European Community with the exception of the following territories:

  • azores (pt) são miguel
  • pico
  • terceira
  • são jorge
  • faial flores santa maria
  • graciosa
  • corvo
  • ceuta (es)
  • melilla (es)
  • dom (fr-overseas department) guadalupe (main city basse-terre)
  • french guyana (main city cayenne)
  • martinique (main city fort-de-france)
  • reunion (main city saint-denis) the islands of saint-barthélemy and saint-martin
  • aland island (sv)
  • channel islands (uk)

 

Can deliveries also be made to an alternative address?

www.masons.it can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, www.masons.it cannot deliver to post boxes or to services at post offices.

How can i track the delivery status?

As soon as the order is dispatched from our warehouse, you will be sent an email confirming all shipping details. You can check the delivery status directly from the carrier's website by using the tracking code provided in the shipping confirmation email.

What happens if the carrier does not find anyone at home at the address indicated for the delivery?

After several failed delivery attempts, your goods will be placed in stock at the carrier warehouse. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded.

Will the carrier contact me before the delivery?

It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.