Shipment

When will my order be delivered?

Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 5.00 p.m.) are usually initialized in the same day and the delivery is carried out in timeframes depending on the destination country. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.

What are the delivery times and costs?

Following is a table illustrating the delivery times and costs for standard and express deliveries:

Area	Standard Shipping		Express Shipping
Area	Working Days	Cost	Working Days	Cost
Afghanistan			10 - 11	55.00 $
Albania			5 - 6	20.00 €
Algeria			10 - 11	55.00 $
American Samoa			10 - 11	55.00 $
Andorra	6 - 7	13.00 €	3 - 4	20.00 €
Angola			10 - 11	55.00 $
Anguilla			7 - 8	42.00 $
Antarctica			10 - 11	55.00 $
Antigua and Barbuda			7 - 8	42.00 $
Argentina			7 - 8	42.00 $
Armenia			10 - 11	55.00 $
Aruba			7 - 8	42.00 $
Australia			7 - 8	42.00 $
Austria	6 - 7	10.00 €	3 - 4	17.00 €
Azerbaijan			10 - 11	55.00 $
Bahrain			10 - 11	55.00 $
Bangladesh			7 - 8	42.00 $
Barbados			7 - 8	42.00 $
Belarus			5 - 6	28.00 $
Belgium	6 - 7	10.00 €	3 - 4	17.00 €
Belize			7 - 8	42.00 $
Benin			10 - 11	55.00 $
Bermuda			7 - 8	42.00 $
Bhutan			10 - 11	55.00 $
Bolivia			7 - 8	42.00 $
Bosnia and Herzegovina			5 - 6	20.00 €
Botswana			10 - 11	55.00 $
Bouvet Island			10 - 11	55.00 $
Brazil			7 - 8	42.00 $
British Indian Ocean Territory			10 - 11	55.00 $
British Virgin Islands			7 - 8	42.00 $
Brunei			7 - 8	42.00 $
Bulgaria	6 - 7	10.00 €	3 - 4	20.00 €
Burundi			10 - 11	55.00 $
Cambodia			10 - 11	55.00 $
Cameroon			10 - 11	55.00 $
Canada			10 - 11	55.00 $
Cape Verde			10 - 11	55.00 $
Cayman Islands			7 - 8	42.00 $
Central African Republic			10 - 11	55.00 $
Chad			10 - 11	55.00 $
Chile			7 - 8	42.00 $
China			7 - 8	42.00 $
Christmas Island			10 - 11	55.00 $
Cocos (Keeling) Islands			10 - 11	55.00 $
Colombia			7 - 8	42.00 $
Comoros			10 - 11	55.00 $
Congo			10 - 11	55.00 $
Cook Islands			10 - 11	55.00 $
Costa Rica			10 - 11	55.00 $
Côte d'Ivoire			10 - 11	55.00 $
Croatia	6 - 7	10.00 €	3 - 4	20.00 €
Cyprus	6 - 7	10.00 €	3 - 4	20.00 €
Czech Republic	6 - 7	10.00 €	3 - 4	20.00 €
Democratic Republic of the Congo			10 - 11	55.00 $
Denmark	6 - 7	10.00 €	3 - 4	17.00 €
Djibouti			10 - 11	55.00 $
Dominica			7 - 8	42.00 $
Dominican Republic			7 - 8	42.00 $
East Timor			10 - 11	55.00 $
Ecuador			7 - 8	42.00 $
Egypt			7 - 8	42.00 $
El Salvador			7 - 8	42.00 $
Equatorial Guinea			10 - 11	55.00 $
Eritrea			10 - 11	55.00 $
Estonia	6 - 7	14.00 $	3 - 4	28.00 $
Ethiopia			10 - 11	55.00 $
Faeroe Islands			5 - 6	28.00 $
Falkland Islands			10 - 11	55.00 $
Fiji			7 - 8	42.00 $
Finland	6 - 7	10.00 €	3 - 4	17.00 €
Former Yugoslav Republic of Macedonia			5 - 6	28.00 $
France	6 - 7	10.00 €	3 - 4	17.00 €
French Guiana			7 - 8	42.00 $
French Polynesia			7 - 8	42.00 $
Gabon			10 - 11	55.00 $
Georgia			10 - 11	55.00 $
Germany	6 - 7	10.00 €	3 - 4	17.00 €
Ghana			10 - 11	55.00 $
Greece	6 - 7	10.00 €	3 - 4	17.00 €
Greenland			7 - 8	42.00 $
Grenada			7 - 8	42.00 $
Guadeloupe			7 - 8	42.00 $
Guam			7 - 8	42.00 $
Guatemala			7 - 8	42.00 $
Guinea			10 - 11	55.00 $
Guinea-Bissau			10 - 11	55.00 $
Guyana			7 - 8	42.00 $
Haiti			7 - 8	42.00 $
Heard Island and McDonald Islands			10 - 11	55.00 $
Honduras			7 - 8	42.00 $
Hong Kong			7 - 8	42.00 $
Hungary	6 - 7	10.00 €	3 - 4	20.00 €
Iceland			5 - 6	20.00 €
India			10 - 11	55.00 $
Indonesia			7 - 8	42.00 $
Iraq			10 - 11	55.00 $
Ireland	6 - 7	10.00 €	10 - 11	55.00 €
Israel			10 - 11	55.00 $
Italy	3 - 4	7.00 €
Jamaica			7 - 8	42.00 $
Japan			7 - 8	42.00 $
Jordan			10 - 11	55.00 $
Kazakhstan			10 - 11	55.00 $
Kenya			10 - 11	55.00 $
Kiribati			10 - 11	55.00 $
Kuwait			7 - 8	42.00 $
Kyrgyzstan			10 - 11	55.00 $
Laos			10 - 11	55.00 $
Latvia	6 - 7	14.00 $	3 - 4	28.00 $
Lebanon			10 - 11	55.00 $
Lesotho			10 - 11	55.00 $
Liberia			10 - 11	55.00 $
Libya			10 - 11	55.00 $
Liechtenstein	6 - 7	16.00 CHF	3 - 4	24.00 CHF
Lithuania	6 - 7	14.00 $	3 - 4	28.00 $
Luxembourg	6 - 7	10.00 €	3 - 4	17.00 €
Macau			7 - 8	42.00 $
Madagascar			10 - 11	55.00 $
Malawi			10 - 11	55.00 $
Malaysia			7 - 8	42.00 $
Maldives			7 - 8	42.00 $
Mali			10 - 11	55.00 $
Malta	6 - 7	10.00 €	3 - 4	17.00 €
Marshall Islands			10 - 11	55.00 $
Martinique			7 - 8	42.00 $
Mauritania			10 - 11	55.00 $
Mauritius			10 - 11	55.00 $
Mayotte			10 - 11	55.00 $
Mexico			7 - 8	42.00 $
Moldova			5 - 6	28.00 $
Monaco	6 - 7	10.00 €	10 - 11	55.00 €
Mongolia			10 - 11	55.00 $
Montserrat			7 - 8	42.00 $
Morocco			10 - 11	55.00 $
Mozambique			10 - 11	55.00 $
Myanmar			10 - 11	55.00 $
Namibia			10 - 11	55.00 $
Nauru			10 - 11	55.00 $
Nepal			10 - 11	55.00 $
Netherlands	6 - 7	10.00 €	3 - 4	17.00 €
New Caledonia			7 - 8	42.00 $
New Zealand			7 - 8	42.00 $
Nicaragua			10 - 11	55.00 $
Niger			10 - 11	55.00 $
Nigeria			10 - 11	55.00 $
Niue			10 - 11	55.00 $
Norfolk Island			10 - 11	55.00 $
Northern Marianas			10 - 11	55.00 $
Norway	6 - 7	13.00 €	3 - 4	20.00 €
Oman			7 - 8	42.00 $
Pakistan			7 - 8	42.00 $
Palau			7 - 8	42.00 $
Panama			7 - 8	42.00 $
Papua New Guinea			10 - 11	55.00 $
Paraguay			7 - 8	42.00 $
Peru			7 - 8	42.00 $
Philippines			7 - 8	42.00 $
Poland	6 - 7	10.00 €	3 - 4	20.00 €
Portugal	6 - 7	10.00 €	3 - 4	17.00 €
Puerto Rico			7 - 8	42.00 $
Qatar			7 - 8	42.00 $
Réunion			10 - 11	55.00 $
Romania	6 - 7	10.00 €	3 - 4	20.00 €
Rwanda			10 - 11	55.00 $
Saint Helena			10 - 11	55.00 $
Saint Kitts and Nevis			10 - 11	55.00 $
Saint Lucia			10 - 11	55.00 $
Saint Pierre and Miquelon			10 - 11	55.00 $
Saint Vincent and the Grenadines			10 - 11	55.00 $
Samoa			7 - 8	42.00 $
San Marino	3 - 4	7.00 €
São Tomé and Príncipe			10 - 11	55.00 $
Saudi Arabia			7 - 8	42.00 $
Senegal			10 - 11	55.00 $
Seychelles			10 - 11	55.00 $
Sierra Leone			10 - 11	55.00 $
Singapore			7 - 8	42.00 $
Slovakia	6 - 7	10.00 €	3 - 4	20.00 €
Slovenia	6 - 7	10.00 €	3 - 4	20.00 €
Solomon Islands			10 - 11	55.00 $
Somalia			10 - 11	55.00 $
South Africa			7 - 8	42.00 $
South Georgia and the South Sandwich Islands			10 - 11	55.00 $
South Korea			10 - 11	55.00 $
Spain	6 - 7	10.00 €	3 - 4	17.00 €
Sri Lanka			7 - 8	42.00 $
Sudan			10 - 11	55.00 $
Suriname			10 - 11	55.00 $
Svalbard and Jan Mayen			10 - 11	55.00 $
Swaziland			10 - 11	55.00 $
Sweden	6 - 7	10.00 €	3 - 4	17.00 €
Switzerland	6 - 7	16.00 CHF	3 - 4	24.00 CHF
Taiwan			7 - 8	42.00 $
Tajikistan			10 - 11	55.00 $
Tanzania			10 - 11	55.00 $
Thailand			7 - 8	42.00 $
The Bahamas			7 - 8	42.00 $
The Gambia			10 - 11	55.00 $
Togo			10 - 11	55.00 $
Tokelau			10 - 11	55.00 $
Tonga			10 - 11	55.00 $
Trinidad and Tobago			10 - 11	55.00 $
Tunisia			10 - 11	55.00 $
Turkey			10 - 11	55.00 $
Turkmenistan			10 - 11	55.00 $
Turks and Caicos Islands			10 - 11	55.00 $
Tuvalu			10 - 11	55.00 $
Uganda			10 - 11	55.00 $
Ukraine			5 - 6	20.00 €
United Arab Emirates			7 - 8	42.00 $
United Kingdom	6 - 7	11.00 £	3 - 4	17.00 £
United States			5 - 6	35.00 $
Uruguay			10 - 11	55.00 $
US Virgin Islands			10 - 11	55.00 $
Uzbekistan			10 - 11	55.00 $
Vanuatu			10 - 11	55.00 $
Vatican City	3 - 4	7.00 €
Venezuela			7 - 8	42.00 $
Vietnam			10 - 11	55.00 $
Wallis and Futuna			10 - 11	55.00 $
Yemen			10 - 11	55.00 $
Zambia			10 - 11	55.00 $
Zimbabwe			10 - 11	55.00 $

All promotions will be indicated on the homepage of the www.masons.it website.

Does the order date differ from the shipment date?

The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.

What are the destinations where it is not possible to make deliveries?

www.masons.it ships to all countries in the European Community with the exception of the following territories:

canaries (es) tenerife -capital santa cruz de tenerife
fuerteventura-capital puerto del rosario
gran canarias- las palmas de gran canarias
lanzarote (la graciosa)-capital arrecife
la palma -capital santa cruz de la palma la gomera, capital san sebastián de la gomera
el hierro -capital valverde
balearic islands (es) majorca
minorca
ibiza
formentera
azores (pt) são miguel
pico
terceira
são jorge
faial flores santa maria
graciosa
corvo
madeira (pt)
ceuta (es)
melilla (es)
dom (fr-overseas department) guadalupe (main city basse-terre)
french guyana (main city cayenne)
martinique (main city fort-de-france)
reunion (main city saint-denis) the islands of saint-barthélemy and saint-martin
aland island (sv)
campion/lake of lugarno (it)
livigno (it)
andorra
channel islands (uk)
gibraltar (es)

Can deliveries also be made to an alternative address?

www.masons.it can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, www.masons.it cannot deliver to post boxes or to "poste restante" services at post offices.

How can i track the delivery status?

As soon as the order is dispatched from our warehouse, you will be sent an email confirming all shipping details. You can check the delivery status directly from the carrier's website by using the tracking code provided in the shipping confirmation email.

What happens if the carrier does not find anyone at home at the address indicated for the delivery?

After several failed delivery attempts, your goods will be placed in stock at the carrier warehouse. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded.

Will the carrier contact me before the delivery?

It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.

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